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Customer Service Manager



Soggetto:Customer Service Manager
Luogo: Chiasso
Azienda: Lastminute.com Group
Data: 2019-01-03





Dettagli dell'annuncio di lavoro Customer Service Manager

Descrizione: lm group is looking for a Customer Service Coordinator for its Customer Operations team based in Chiasso. You will be the supervisor and the main point of contact for each vendor that manages the market for all the activities in place Collect, analyze, and summarize call centre data and trends. Maintain professional and technical knowledge by tracking trends in call-center operations and suggesting and implementing improvements. Work with the Market Manager to ensure operations are staffed appropriately in order to meet all its performance requirements. Identify areas for performance improvement and facilitate/lead improvement implementation efforts. Monitor the achievement of the performance goals for the call-center Drive improvements in customer experience through ensuring all quality framework commitments are delivered, whilst creating a coaching environment geared towards growth and development.





Luogo di lavoro: Chiasso corso San Gottardo 30, 6830 Chiasso
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